CONTACT

Shipping

Orders ship Ground within 2 business days either USPS or UPS.

If you need your shipment expedited we will do our best to facilitate your needs. Extreme cold weather may delay your shipment.We always contact our customers if any delay is anticipated.

Returns

If you are dissatisfied with the color or size of the candles you purchased we will accept returns. Please note the following points when considering a return:

• Please call us first to get approval for the return.

• Once the product is returned to us in excellent condition we will issue a credit or return. There may be a small handling/restocking fee for returned items.

• We will only refund the purchase price. Please note this does not include the shipping cost in either direction.

• Refunds can only be made on undamaged, unused merchandise.

• If your item arrives damaged due to shipping or any defect, we will gladly replace or refund you for your purchase..

Customer Service Help

We accept and deliver orders within the United States. You must be at least 16 years of age to make an online purchase. For more information, please see our Privacy Statement.

Representatives are available:

MON-FRI: 8 am to 5 pm EST.

SAT-SUN: 8 am to 3 pm EST.